Thumb National Bank has become aware that several customers have received calls from a party purporting to be from the bank investigating a fraudulent transaction.
The party is requesting debit card and PIN number information.
Please be advised that Thumb National Bank's Fraud Protection department will NEVER ask for your debit card number or PIN information.
These contacts are attempts to gather information to create fraudulent transactions in an effort to steal deposit account funds. If you have been contacted by anyone claiming to be from Thumb National Bank or one of our service providers, contact the Pigeon office of Thumb National Bank at 989-453-3113 to discuss possible risk associated with the contact.
If you have been contacted by our fraud prevention department or have fraudulent debit card activity on your account please call the bank immediately.
During regular business hours please call 1-866-TNB-3113.
After hours, please call 1-800-262-2024.
Please be advised that Thumb National Bank does have a debit card fraud prevention service that is a computer voice response unit. This service is designed to call customers whenever there is a question of potentially fraudulent activity on a particular card.
.If your VISA Credit card has been lost or stolen please call us immediately. During regular business hours please call 1-866-TNB-3113.
After hours, please call 1-800-558-3424.
If your MasterCard Debit card has been lost or stolen please call us immediately. During regular business hours please call 1-866-TNB-3113.
After hours, please call 1-800-554-8969.
Thumb National has learned of a scam in the Las Vegas area where cardholders willingly shared magnetic stripes and PIN data with a criminal.
As many as 500 cardholders may have been scammed in a single day. A fictitious company, Free Tell, hired a legitimate survey company to randomly survey patrons of a mall near the main strip of Las Vegas.
A Free Tell representative was sent to the mall to set up a "dummy" ATM machine and show interviewers how to use it. Interviewers were instructed to have participants swipe ATM cards and enter PIN's. Those surveyed were asked to perform various transactions - balance inquiries, withdrawals, and transfers - and view an advertising video. Free Tell indicated that the purpose of the survey was to determine whether customers would prefer to pay an ATM surcharge or see advertisements during their transactions. A questionnaire was given to participants about the advertisements. Participants were asked to enter their PIN's twice, but legitimate transactions were not completed, as the ATM was not linked to a processor. Each person who took part in the survey was offered $5.00 for his or her time. Shortly after the survey was completed, captured information appears to have been used to withdraw funds fraudulently from survey participants' accounts.
Thumb National is reminding you of the importance of protecting your ATM card information and PIN's in even the most innocent-seeming situations, whether you are being asked by surveyors, telemarketers, or even people you know. The only time you should share such information is when you are sure you are communicating with a legitimate representative of Thumb National, and PIN's should never be shared.
If you would like further information on safety tips for your ATM or MasterMoney card, please contact your nearest branch office.
You can help protect yourself against online fraud and identity theft by following these guidelines: