Thumb National Bank and Trust Company

MyCard FAQ

Frequently Asked Questions

Who's eligible for a Thumb National Bank MyCard Debit Card?

Those who have a Thumb National Bank account with a MasterMoney Debit Card. The primary account owner and any authorized users on the account can customize their card.

What if I have an existing Thumb National MasterMoney Debit Card?

In order to receive your new MyCard Creation Debit Card, all you will need to do is upload a photo or choose from our design gallery. You will receive your new Photo Debit Card in the mail, you will receive the same card number with the same PIN. All you need to do is activate the card when you receive it.

What will happen to my existing Thumb National MasterMoney Debit Card?

You will be able to continue to use your existing card until your new card arrives. When you receive your new MyCard debit card, activate it and cut up your old card.

How often can I change my design to a customized Thumb National MasterMoney Debt Card?

You can change the existing card for either primary account owner or authorized user as often as you like.

What images are not acceptable?

Please see our Image Guidelines for our criteria for acceptable photo submissions. Thumb National Bank reserves the right to reject any image we believe violates our Image Guidelines. If an image is rejected, you will be notified by e-mail within two business days. You may submit a new image anytime following your rejection. See also Terms & Conditions

How much does it cost?

A fee of $10.00 will be deducted from your checking account linked to your Thumb National MasterMoney Debit Card each time you create a new card.

What happens when my card expires?

Upon expiration of your card, a new card will be sent with the same image as your most recent card.

How will I receive my personalized card?

Your card will be mailed to you via the US Postal Service.

How long will it take to receive my card?

After your request has been submitted and approved by Thumb National Bank you can expect your card to be mailed within 7-10 days.

What if I pay a recurring bill using my debit card?

When your new card arrives, contact the vendor who initiates the bill payment and update the expiration date. All new Photo Cards come with a new expiration date and three-digit security code.

Rewards

UChoose Rewards® is a promotional incentive program by Thumb National Bank to its debit cardholders. With UChoose Rewards®, you can collect points with qualifying purchases you make every day after your card is registered. Then, you can use your points to choose from a wide array of products, travel experiences and activities, event tickets and more! Log on to uchooserewards.com from our web site for more information.