Thumb National Bank and Trust Company

MasterCard Automated Billing Updater FAQ's

What is the MasterCard Automated Billing Updater?
The MasterCard Automatic Billing Updater (“ABU”) is an automated solution that helps to ensure uninterrupted service and uninterrupted payments by updating card-on-file (“COF”) information for recurring and nonrecurring payments. This program helps to reduce COF transaction declines due to changed account numbers and/or expiration dates.

When will this service be available to cardholders?
The MasterCard ABU Service is available for Debit Cards beginning October 1, 2017.

Why is this service being offered to cardholders?
The MasterCard ABU Service is required by MasterCard for all financial institutions that issue consumer and business credit and debit cards.

How does the Automatic Billing Updater service work?
Cardholders generally have recurring payments or a COF set up with a merchant(s). When account changes are made to
a cardholder’s account—for example, a debit or credit account number has been changed or an expiration date has
been updated—cardholders often do not advise merchants about changed account information, which causes recurring
payments to be declined as well as an inconvenience to customers. The MasterCard ABU Service allows the updated
information to be provided to participating merchants on behalf of the customer resulting in fewer declines. The service provides a convenience to customers so they do not have to contact each merchant with updated card information.

What are the benefits of the MasterCard ABU Service?

  • Helps to ensure on-time bill payment
  • Provides better Customer Service
  • Prevents late fees and service disruption

Can customers decline this service?
Yes. A customer can request to opt-out of this service by completing the MasterCard ABU Opt-Out Form located at
www.thumbnational.com or at their local branch. However, they would lose the abovementioned benefits.

Will all of my payment information be automatically updated?
No. The MasterCard ABU Service is only available at participating merchants. They can choose the frequency at which
they check for updated payment information. To avoid late payments and penalties, customers must check with their
merchant to ensure their card information has been updated.

Do you have a list of participating merchants?
No. Participation in this service is at each merchant’s discretion. Thumb National Bank does not have a merchant list.

What kind of Card-on-File (“COF”) merchants participate in this service?
COF merchants that keep cardholder’s card numbers on file for recurring payments may include phone companies, cable
services, utilities, music subscriptions, magazine subscriptions, gym memberships, Insurance companies, recurring
charitable donations and more.

What if I do not update my debit and credit card information with participating merchants?
Automatic payments will be declined and merchants may charge customers a late fee.